Licence and pricing
Is the free plan for real?
Yes: 100 concurrent calls forever, with the complete platform. Our business starts when your traffic exceeds 100 channels (public pricing — 40% less if you provide the server).
What does the monthly fee of paid licences include?
Signed updates, bug fixes, continuous improvements and support. It is not a rental: it is a team working on your switch.
Operation
Where do I see why a call failed?
Last Calls: each CDR carries the cause (NEXIA_NO_PROVIDER_RATE,
NORMAL_TEMPORARY_FAILURE, etc.), the destination with its flag, duration, rate, cost
and margin. For routing decisions: Call Simulation.
Are there backups?
Daily and automatic in /var/backups/nexia (database + configuration + secrets).
Treat that file as a credential: with it the whole system is rebuilt.
Can I uninstall?
bash /opt/nexia-switch/installer/uninstall.sh removes the software and keeps your
licence in /etc/nexia for a reinstall.
Security
Why do some destinations ship blocked from the factory?
They are the destinations historically tied to termination fraud — the number-one cause of surprise invoices in VoIP. You enable what your business actually needs (Destinations → blocked prefixes), not the other way around.
Does my data leave my server?
No. CDRs, rates and customers live in your local PostgreSQL (loopback). Only licence activation
and install-failure reports (no secrets, and you can disable them with
NEXIA_NO_REPORT=1) talk to our servers.
Help
Where do I ask for support?
support@nexianetworks.com. If it is an install problem, attach
/root/nexia-diagnostic.tgz. This wiki grows with every question we get.